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Auto Claims Unit Manager

Summary
Esurance is hiring a Claims Unit Manager to join our Claims team in our Rocklin, CA office. As the Claims Unit Manager you will manage claims staff with ongoing handling of new and existing losses. Additionally, you will monitor quality, complete reviews, and give direction to your staff to assist in bringing claims to closure in an effective and timely manner.
Responsibilities
Manages daily workflow and quality of claims handling within the unit.
Monitors and conducts quality control audits within the unit
Maintains on-going diary in accordance with company guidelines.
Reviews files for coverage and/or authority.
Reports Unit performance against established performance and quality standards.
Works closely with Branch Management in setting performance goals and best practices.
Participates in the establishment of department goals and for implementing procedures and performance standards to achieve these goals; Manages, coordinates, monitors and evaluates the activities of department staff directly or through subordinate supervisors.
Responsible for the employment, promotion, associate performance evaluation, training, motivation, counseling, and discipline of assigned associates.
Qualifications
Detail-oriented with strong organizational and leadership skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
Demonstrated ability to manage relationships with both internal and external customers.
Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.
Excellent communication skills both oral and written.
Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word).
Demonstrated knowledge with claims handling.
Experience / Education:
Bachelors degree and/or equivalent work experience required.
Three to five years of auto claims management experience with three years people mgmt required.

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