Customer Service Consultant

Company Name:
Koch Davis
Deliver a superior customer experience. Demonstrate exemplary customer service skills in every interaction. Manage customer inquiries by providing product information and processing orders. Ensure timely, one-call resolution with customers. Utilize effective time management and prioritization skills in order to handle a high volume of calls in a fast-paced environment. Effectively de-escalate customer issues using empathy and conflict resolution skills. Ability to identify and report any critical or reoccurring customer service issues to supervisor. Utilize suggestive sales techniques to meet established targets. Work in a team focused environment. Flex and adapt to rapid change. Demonstrate professional communication. Demonstrate motivation by identifying personal strengths and opportunities in partnership with supervisor to develop career enhancing skills.
Strong PC skills including internet and windows-based applications. Knowledge of apparel and fashion terminology. Strong verbal communication skills. Minimum 6 months of customer service and sales experience.
High school diploma
This is an American multinational clothing and accessories retailer company.

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