Security Engineer

Company Name:
Koch Davis
This position contributes to this company success by acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with this company guiding principles. Document user problems, resolution and new solutions for future reference using EHD tools and resources. Maintain regular and consistent attendance and punctuality. Perform first level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continuous user-support environment. Refer user problems to EHD Management, senior analysts or other support groups within information technology as necessary when additional assistance is required for resolution.
This position required minimum 2 to 5 years of related work experience. Help desk or customer support environment supporting various hardware, software and personal computer tools (1 year). Problem management and knowledge base tools (1 year). Retail Point of Sale systems and or computing systems (1 year). Ability to communicate clearly and concisely, both orally and in writing. Ability to handle multiple tasks, work in a fast-paced and changing environment, work as part of a team, deliver customer service to users with various levels of computer knowledge, work with users of various levels of computer knowledge. Strong technical aptitude and troubleshooting skills.
Associate degree in a technical or computer related field of study, or equivalent related experience.
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