Customer Quality & Claim Manager - Rocklin, CA
Quick Apply Full-time 4 hours ago Full Job Description The Customer Quality & Claims Manager is responsible for the substantial timely management and coordination of any customer related Quality topics as well as Claims within defined value stream.
PRIMARY DUTIES / RESPONSIBILITIES Leads and drives quality activities by providing complete problem resolution of product failures.
Supervises and manages special projects as needed or required.
Initiate, manage the verification process of product problems or failures in a global network, participates and drives corrective actions utilizing the 8d step process.
Manages and coordinates remedial actions with Supplier Quality Engineers, Engineering, Field Service personnel as required in resolving product quality issues.
Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development).
Interface with customers for continuous quality improvement.
Participate in on-site evaluations of fielded non-conforming products.
Applies statistical methods for tracking, trending, and analyzing quality data from end user non-conforming products.
Participates in the planning and execution of product audits upon request.
Prepares documentation for decision making process within global Quality Circle processes.
Interfaces with international colleagues in the continual improvement of product/system/solution quality.
Analyses, execute sand supervises regional customer claims in cooperation and close harmonization with the global Claim Management according to global Claim process and Legal department.
Other duties as may be assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING) A bachelor's degree from a 4-year college or university (Mechanical, Electrical, Quality, Materials, or Industrial Technology) is preferred.
In lieu of a college degree, 5 years' experience with increasing responsibilities in the Quality Assurance.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION) At least 4 years of experience in the customer quality field.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
PRIMARY DUTIES / RESPONSIBILITIES Leads and drives quality activities by providing complete problem resolution of product failures.
Supervises and manages special projects as needed or required.
Initiate, manage the verification process of product problems or failures in a global network, participates and drives corrective actions utilizing the 8d step process.
Manages and coordinates remedial actions with Supplier Quality Engineers, Engineering, Field Service personnel as required in resolving product quality issues.
Tracks and follows up on quality-related actions with all involved functions (Sales, Service, Production, Development).
Interface with customers for continuous quality improvement.
Participate in on-site evaluations of fielded non-conforming products.
Applies statistical methods for tracking, trending, and analyzing quality data from end user non-conforming products.
Participates in the planning and execution of product audits upon request.
Prepares documentation for decision making process within global Quality Circle processes.
Interfaces with international colleagues in the continual improvement of product/system/solution quality.
Analyses, execute sand supervises regional customer claims in cooperation and close harmonization with the global Claim Management according to global Claim process and Legal department.
Other duties as may be assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING) A bachelor's degree from a 4-year college or university (Mechanical, Electrical, Quality, Materials, or Industrial Technology) is preferred.
In lieu of a college degree, 5 years' experience with increasing responsibilities in the Quality Assurance.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION) At least 4 years of experience in the customer quality field.
Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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