Guest Services Representative/Hotel Front Desk Agent
3.
3 Rocklin, CA Rocklin, CA Part-time Full-time Part-time Full-time $18 - $19 an hour $18 - $19 an hour
Job Description:
The Guest Service Representative is a member of the Front Office team.
S/he is responsible for:
maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
As part of this job, this individual is required to:
demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service-oriented demeanor.
Job Duties/Requirements:
? To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.
? Provide the highest quality of service to the customer at all times.
? Promptly and effectively deal with guest complaints and requests.
? Check guests in and out efficiently and in a friendly manner.
? Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel.
? Handle guest mail and messages per established procedures.
? Be very knowledgeable of Rewards program and promotions.
? Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
? Take reservation requests efficiently.
? Answer switchboard in accordance with standards of proper telephone etiquette.
? Block rooms and handle special requests.
? Monitor room availability.
? Handle safe deposits by guests per established procedures.
? Keep lobby and desk area clean and presentable.
? Have a thorough knowledge of emergency and security procedures.
? Offer and properly handle requests for wake-up calls.
? Know how to clean guest rooms to standards.
? Clean lobby, meeting room, vending room, breakfast room, and back-office area.
? Open and close shift make cash drops.
? Ensure all credit cards, cash, and change fund are balanced throughout each shift.
? Inform management of any guest or systems related complaints or problems.
? Communicate with incoming staff and management by logging pertinent information in the pass on log.
? Keep maintenance informed of all maintenance needs.
? Pass on guest lost and found inquiries to management or supervisors.
? Assist in marketing effort by completing Company Field.
? Must wear proper uniform at all times in accordance with the Standards of Appearance.
? Have a thorough knowledge of emergency procedures.
? Practice safety standards at all times.
? Be able to move luggage or packages weighing up to 40lbs.
? Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
? Must have a flexible schedule and be able to work nights and weekends.
Hours change based on business needs weekly.
16-32 hours per week.
? OPERA system knowledge required.
? Enroll one (1) new IHG Rewards Member for each scheduled shift.
(this is a REQUIREMENT) ? Other duties/jobs/positions assigned by management Job Types:
Full-time, Part-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
Employee discount Schedule:
8 hour shift Evening shift Holidays Monday to Friday Overtime Weekends as needed Work setting:
In-person Application Question(s):
How many years of experience do you have using the Opera PMS at the hotels you have worked at? Education:
High school or equivalent (Required)
Experience:
Hotel
Experience:
1 year (Required) Ability to Relocate:
Rocklin, CA 95677:
Relocate before starting work (Required) Work Location:
In person The Guest Service Representative is a member of the Front Office team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Rocklin, CA Rocklin, CA Part-time Full-time Part-time Full-time $18 - $19 an hour $18 - $19 an hour
Job Description:
The Guest Service Representative is a member of the Front Office team.
S/he is responsible for:
maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
As part of this job, this individual is required to:
demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service-oriented demeanor.
Job Duties/Requirements:
? To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.
? Provide the highest quality of service to the customer at all times.
? Promptly and effectively deal with guest complaints and requests.
? Check guests in and out efficiently and in a friendly manner.
? Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Company/Hotel.
? Handle guest mail and messages per established procedures.
? Be very knowledgeable of Rewards program and promotions.
? Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
? Take reservation requests efficiently.
? Answer switchboard in accordance with standards of proper telephone etiquette.
? Block rooms and handle special requests.
? Monitor room availability.
? Handle safe deposits by guests per established procedures.
? Keep lobby and desk area clean and presentable.
? Have a thorough knowledge of emergency and security procedures.
? Offer and properly handle requests for wake-up calls.
? Know how to clean guest rooms to standards.
? Clean lobby, meeting room, vending room, breakfast room, and back-office area.
? Open and close shift make cash drops.
? Ensure all credit cards, cash, and change fund are balanced throughout each shift.
? Inform management of any guest or systems related complaints or problems.
? Communicate with incoming staff and management by logging pertinent information in the pass on log.
? Keep maintenance informed of all maintenance needs.
? Pass on guest lost and found inquiries to management or supervisors.
? Assist in marketing effort by completing Company Field.
? Must wear proper uniform at all times in accordance with the Standards of Appearance.
? Have a thorough knowledge of emergency procedures.
? Practice safety standards at all times.
? Be able to move luggage or packages weighing up to 40lbs.
? Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
? Must have a flexible schedule and be able to work nights and weekends.
Hours change based on business needs weekly.
16-32 hours per week.
? OPERA system knowledge required.
? Enroll one (1) new IHG Rewards Member for each scheduled shift.
(this is a REQUIREMENT) ? Other duties/jobs/positions assigned by management Job Types:
Full-time, Part-time Pay:
$18.
00 - $19.
00 per hour
Benefits:
Employee discount Schedule:
8 hour shift Evening shift Holidays Monday to Friday Overtime Weekends as needed Work setting:
In-person Application Question(s):
How many years of experience do you have using the Opera PMS at the hotels you have worked at? Education:
High school or equivalent (Required)
Experience:
Hotel
Experience:
1 year (Required) Ability to Relocate:
Rocklin, CA 95677:
Relocate before starting work (Required) Work Location:
In person The Guest Service Representative is a member of the Front Office team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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